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Rg Retailer

Return Policy

Returns & Exchanges Policy

Last updated: 22 August 2025
Website: goatoriginall.com
Sold by: R G Retailer (Proprietor: Rajat Grover)
Customer Care: +91 70094 80930 • Email: rgretailer1@gmail.com
Return address (for self-ship): Outside Kanshi Nagar, Circular Road, Ferozepur City, Ferozepur, Punjab – 152002, India

  • Return/Exchange window: within 7 days of delivery

  • Condition: unused, unwashed, unaltered, with tags & original packaging

  • Reverse pickup: arranged via Delhivery (where serviceable)

  • Refund speed: usually 3–7 business days after quality check

  • Fees: original shipping/COD charges are non-refundable; a ₹99 return pickup fee per item is deducted (waived for damaged/incorrect items)

  • COD refunds: to UPI/bank transfer

  • Non-returnable: innerwear, socks, masks, swimwear, accessories/jewellery, gift cards, items marked Final Sale

Eligibility

To be eligible for a return or exchange, the item must be:

  • Unused, unwashed, and unaltered

  • In the original condition with all brand tags, protective covers, freebies, and the invoice in the parcel

  • Returned within 7 days from the date it was delivered to you

Not eligible: innerwear, lingerie, shapewear, socks, masks, swimwear, jewellery/accessories, gift cards, personalised/monogrammed items, and products marked Final Sale/Clearance.
Sets/Combos: must be returned as a complete set.
Colour variance: minor shade differences due to screen settings or camera lighting are not considered defects.

Exchanges (size/colour)

  • You can request a size or colour exchange within 7 days.

  • First exchange per item is free (no pickup fee). Subsequent exchanges for the same item may attract a ₹99 pickup fee per item.

  • If the requested variant is unavailable, we’ll issue store credit or a refund as per your choice.

How to start a return or exchange

  • Email rgretailer1@gmail.com or call +91 70094 80930 with your order number, SKU/product name, and reason (size issue, changed mind, defective, etc.).

  • We’ll confirm eligibility and schedule a Delhivery reverse pickup for your address (serviceable pin codes only).

  • Pack securely in the original packaging, include the invoice, and hand over to the pickup agent.

  • If reverse pickup is not serviceable, please self-ship to the address above using a trackable courier and share the AWB/receipt with us. (For approved cases, we reimburse standard surface shipping for defective/wrong items.)

Quality check (QC) & timelines

  • Parcels typically reach our facility in 3–6 business days after pickup.

  • QC is completed within 24–48 hours of receipt.

  • Once QC is successful, we’ll approve your refund/exchange and notify you by email/SMS/WhatsApp.

Refunds

  • Prepaid orders (Razorpay/PhonePe): refunded to the original payment method within 3–7 business days after QC approval.

  • COD orders: refunded via UPI ID or bank transfer (share name + UPI/IFSC/account). Processing time: 3–7 business days after QC approval.

  • Store credit (optional): issued immediately after QC and valid for 12 months.

  • Deductions:

    • Original shipping/COD fees are non-refundable.

    • A ₹99 return pickup fee per item is deducted from refunds for returns (not for approved exchanges or defective/incorrect items).

  • If QC fails (used/washed/altered/damaged/without tags), we’ll return the item to you. Reshipping charges may apply.

Damaged or wrong item

  • Received a damaged, defective, or wrong product?

    • Please contact us within 48 hours of delivery with unboxing photos/video showing the parcel and product condition.

    • We will arrange free pickup and a replacement. If a replacement isn’t available, you can choose store credit or full refund (no deductions).

Cancellations & order refusals

  • You can cancel an order before it ships by contacting us. Once shipped, it becomes a return under this policy.

  • If a delivery is refused or the courier returns it to us after multiple attempts (RTO), we can reship on request. If you opt for a refund, we’ll deduct two-way shipping/COD fees where applicable.

Self-ship guidelines

If we ask you to self-ship:

  • Use a reliable, trackable courier service; keep the receipt until we confirm receipt.

  • We are not responsible for parcels lost/damaged in transit during self-shipping.

  • For approved defective/wrong-item cases, we reimburse standard surface shipping against a valid receipt.

Note on hygiene & fair use

We want returns to be easy, but we must also protect hygiene and other customers’ experience. Returns found worn outdoors, washed, altered, with perfume/makeup stains, or missing tags will be rejected. Repeated return abuse may lead to account restrictions.

Support

Questions or help with a return?
Email: rgretailer1@gmail.com • Phone/WhatsApp: +91 70094 80930
Working hours: Mon–Sat, 10:00 AM – 6:00 PM (IST)

Legal & compliance

This policy follows Indian consumer norms and logistics realities for apparel. R G Retailer reserves the right to update the policy to prevent misuse or to reflect changes in courier coverage, pricing, or law. Any changes will be posted on this page with the “Last updated” date.